Frequently Asked Questions

Welcome to The Vintage Teacup!

We're always happy to help. Below you'll find answers to some of our most frequently asked questions. If you need further assistance, please email us at kiwi.me@comcast.net.

How do I place an order?

Simply select the item you'd like to purchase and click "Add to Cart" or "Buy It Now," where available.

When you're ready, proceed to checkout and follow the instructions to complete your purchase.

You'll receive an email confirmation once your order has been successfully placed.

Where do you ship?

We currently ship within the United States only.

How much does shipping cost?

All eligible book-only orders ship FREE within the United States via USPS Media Mail!

For teacups, teapots, linens, and other treasures, shipping charges are calculated at checkout based on the item's weight and delivery destination.

Your shipping options and costs will be displayed before you complete your purchase.

When will my order ship?

Orders are generally carefully packaged and shipped within 1–2 business days, Monday through Friday.

Once your order ships, you'll receive tracking information by email.

Please note that USPS Media Mail can take longer than other shipping services.

Can I return an item?

Yes. We accept return requests within 14 days of delivery.

Items must be returned in the same condition in which they were received and carefully packaged to prevent damage.

For change-of-mind returns, buyers are responsible for return shipping costs.

Please contact us before returning an item so we can provide the appropriate instructions.

For complete details, please see our Returns & Refunds Policy.

What if my item arrives damaged?

We take great care when packaging our vintage and antique treasures.

If something arrives damaged, incorrect, or significantly different from its description, please contact us promptly at kiwi.me@comcast.net with your order number and photographs.

We'll work with you to find an appropriate resolution.

Are your vintage and antique items in perfect condition?

Most vintage and antique treasures show some signs of age, use, or storage. We believe these little imperfections are part of their history and charm!

We carefully photograph and describe our items, including any noticeable wear, damage, or imperfections.

Please review the photographs and descriptions before purchasing. We're always happy to answer questions or provide additional information.

Which payment methods do you accept?

We accept the secure payment methods displayed during checkout, which may include major credit cards, PayPal, Shop Pay, and supported digital wallets.

Available options will be shown before you complete your purchase.

Is my payment information secure?

Payments are processed through Shopify's secure checkout and supported payment providers.

We do not need to receive your credit card details directly to process your order.

How can I track my order?

Once your order ships, you'll receive an email containing tracking information, where tracking is available.

You can use this information to follow your package's journey.

Where are you located?

We're a small, family-run vintage business based in sunny Florida, USA.

Do you purchase antiques or offer appraisals?

We're sorry, but we don't currently purchase items from the public or provide appraisal services.

If you're looking to identify or value china, you may find Replacements, Ltd. a useful resource.

What if I have another question?

We'd love to hear from you!

Please visit our Contact Page or email kiwi.me@comcast.net.

Thank you for shopping with The Vintage Teacup and helping us give beautiful old treasures a new home!