Rosslau Tea Cup Trio, Teacup, Saucer & Side Plate, Made in Germany -J

Please check out the questions and answers below. You can also reach out to our customer service team here. Or email Katie directly at kiwi.me@comcast.net

How do I make an order?

Just click on the product of your choice, click the BUY IT NOW button if you only want one item, or the ADD TO CART button if you want to keep browsing.

You can view your cart at anytime by clicking on the top right hand corner basket/cart icon. You can now leave special instructions or change the quantity you need while in the cart.

Next tick the 'agree to terms of service' box and click CHECKOUT to start the process of payment selection.

Once you have clicked CHECKOUT you will be taken to the payment page to fill out your delivery address & enter your credit card/ or payment details.

Choose your Payment Option from: Credit Card (Visa, Mastercard and American Express.) We also offer Diners Card, Discover, Google Pay, Apple pay, Amazon Pay, Meta Pay, Union Pay, Paypal & Shop Pay. (With the option to pay in full or pay in installments.)

You will be notified via email with an attached pdf receipt once you click PAY NOW and process your order.

How much is shipping? 

We currently ship in the United States.

Shipping options are shown at checkout and will vary depending on the delivery address. You will receive tracking info, which will automatically be emailed to you once the package is ready to ship. Please check your spam folders if you haven't received tracking information.

Rates

• First Class: 0.063 lb - 0.5 lb - $4.25 USD
• First Class: 0.5 lb - 0.938 lb - $5.50 USD
• USPS Priority: 0 lb - 1 lb - $12.50 USD
• USPS Priority: 1.1 lb - 2 lb - $13.50 USD
• USPS Priority: 2.1 lb - 3 lb - $15.90 USD
• USPS Priority: 3.1 lb - 4 lb - $22.95 USD
• USPS Priority: 4.1 lb - 5 lb - $26.50 USD
• USPS Priority: 5.1 lb - 6 lb - $29.00 USD
• USPS Priority: 6.1 lb - 7 lb - $35.00 USD
• USPS Priority: 7.1 lb - 10 lb - $45.00 USD
• USPS Priority: 10.1 lb-15 lb - $65.00 USD
• USPS Priority: 15.1 lb-18 lb - $85.00 USD
• USPS Priority: 18.5 lb & up - $100 USD

 How to return my items?

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at kiwi.me@comcast.net.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at kiwi.me@comcast.net and send your item to: Kathleen Korwek, 3500 S Kanner Hwy, Lot 47, Stuart, FL, 34994.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Kathleen Korwek, 3500 S Kanner Hwy, Lot 47, Stuart, FL, 34994.

You will be responsible for paying for your own shipping costs for returning your item. Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If you have any questions please contact us.

Which payment methods do you accept?

The Vintage Teacup accepts the following payment methods for online purchases:

• All major credit cards, as shown at checkout: Visa, Mastercard, Discovery and American Express.

• Apple Pay, Google Pay, Meta Pay, Amazon Pay, Union Pay, Diners & Shop Pay

• PayPal: if you do not have an account yet, you can create one while shopping with us

Please note that your billing address must match the address on your credit card statement.

Is it safe to use my credit card?

Yes it is very safe. When you checkout you are directed to Shopify secure payment gateway where you can enter your visa, mastercard, discover or american express credit card details safely. (Or another chosen payment option.)

Shopify Payments is one of the most secure payment processors available. Shopify uses 128-bit SSL encryption technology to protect our customers' information during checkout. We also use Fraud Defender, which helps prevent fraudulent transactions.

How can I track my order?

Once you place your order online, you will be able to see the details of the purchase, follow its preparation and see shipping updates in the My Account area. You will be sent details in a confirmation email and notifications.

Where are you based?

We are based in Florida, USA.

Do you buy from the public?

Unfortunately we don't buy from the public.

Looking to have your pieces valuated/ bought? Please contact our friends here.

What if my question isn't answered here?

Please feel free to contact us directly here and we would love to help you out.